File Name: challenges of service innovation and design .zip
Powered by Philips Experience Design. This Student Service Design Challenge is a global design award that celebrates, encourages and inspires the next generation of designers. It's open to current students, and is initiated by Philips Experience Design, as part of its mission to involve young designers in finding people-centered and future-oriented services for people and the planet.
Service design is a multidisciplinary approach that plays a key role in fostering service innovation. However, the lack of a comprehensive understanding of its multiple perspectives hampers this potential to be realized. Through an activity theory lens, the purpose of this paper is to examine core areas that inform service design, identifying shared concerns and complementary contributions.
The programme is implemented as blended learning studies and the teaching language is English. The next application period for this programme is from January 7th to January 20th. Applicants must have a suitable degree completed at a university or a UAS and at least two years of relevant work experience acquired after graduation. Work experience must be related to the degree you are applying for or related to the degree you have graduated from.
Why Design Thinking Works
Innovations are challenges, characterized by uncertainty, risk and complexity. This makes it all the more important to develop a structure, system and methodology for the development, development and implementation of new products. This also includes a practical innovation process according to different phases, which on the one hand leaves enough space for creativity, but also leads to the goal in a focused manner. The slowest, who does not lose sight of his goal, is still more rapid than the one who is wandering without a goal.
Gotthold Ephraim Lessing. The phases of an innovation , ie an innovation process , can be divided into four main steps:. Each phase has its own characteristics. If the front phases are more creative and less structured, the phases of implementation and marketing are very process-oriented and focused. The development of the individual phases depends very much on the individual requirements of a company.
For example, larger companies have a more intensive assessment with several decision-making stages in the idea phase. Or technology-intensive organizations with complex products will have a more comprehensive production implementation. And service providers have different requirements.
An innovation process always starts with the search for and finding innovative potentials and the derivation of ideas, which are subsequently evaluated. An innovation potential is a newly discovered opportunity for innovation. This can be:.
There are countless possibilities for tracking down innovation potentials. There are essentially two different approaches:. An idea emerges from the potential for innovation, a thought-like construct, such as the new solution in the sense of a new product or a new service.
In practice, it can merge into a one-pager with a description and sketch. In the case of a first description of the ideas, the reason why the idea is relevant to the company, the potential and the usefulness of the idea is important.
The conclusion of the first phase makes the idea assessment. On the basis of defined criteria, the potential benefits and the feasibility of the company are evaluated. Based on this, the idea is given a priority and the release for the next phase is decided where the objectives and expectations are also concretized. From Phase 1 comes a concrete and released idea with goals and expectations. This is followed by an intensive analysis phase in order to gather as much information as possible about the idea and its further processing:.
Framework conditions, e. Laws, standards, patents The most intensive and important analysis is that of the customer requirements, for example:. Here, a systematic approach with professional methods such as customer interviews, focus groups, lead user workshops or customer observations is recommended in order to gain the greatest possible insight.
Especially LEAD Users are a very valuable source, because they have many experiences and many own ideas and solutions as advanced users. On the basis of the analyzes, first concepts are developed with regard to the.
Depending on the scope of the concept phase, an innovation project can already be started here in order to work with the tools of the project management. The aim of Phase 3 is to develop a ready-to-use solution that can be brought to the market. Solutions are being developed, prototypes built and tests carried out. In addition to concept and lab tests, the tests also include market tests under real conditions in order to gain comprehensive feedback.
Once the solution has reached maturity, it will be released for implementation and marketing. At the same time, the concepts for implementation and marketing are further developed and adapted. Outputs of this phase are usually technical specifications, CADs and know-how for application and production.
The last phase is about bringing the product to the potential customers. On the one hand, this requires the physical availability of the product. These include procurement, production and logistics based on defined concepts.
On the other hand, the customer is aroused and then fulfilled. All marketing and sales channels are activated. As a basis, internal sales must be convinced and trained in order to bring the products to the customers in the main step.
All these activities can be summarized as innovation marketing. At the end of the innovation phases, the new product is transferred to product lifecycle management in the responsibility of product management.
On the basis of the continuous evaluation and analysis of the product on the market by, for example, customer feedback or quantitative market analyzes, measures are taken to increase sales, margins and customer satisfaction. Among other things, the famous 4P tools of marketing are used. Various process models are available for the management of the innovation phases. The most popular in practice are the.
Regardless of the chosen process model, the content and sequence of the phases are always the same. Only the structure and type of settlement are different. Innovative processes after phases are indispensable. This is because they create structure and systematicity to avoid mistakes and to increase the innovative performance. This ensures that all important steps are completed in a timely and correct manner.
If there were no processes and phases, one would orientate without orientation constantly back and forth rather than focused on the goal. Born and raised in Vienna. We would be pleased to advise you on a possible cooperation to make your innovation management future-proof. Category: Innovation process. Because: The slowest, who does not lose sight of his goal, is still more rapid than the one who is wandering without a goal. Gotthold Ephraim Lessing The 4 phases of innovation The phases of an innovation , ie an innovation process , can be divided into four main steps: Idea : collection of innovation potentials, derivation of ideas, evaluation and release of ideas.
Concept : Extensive analysis and derivation of concepts for the solution, implementation and marketing. Solution : Development and testing of the solutions to the finished product. Market : Arouse and fulfill a customer's needs by implementing in procurement, production and logistics as well as marketing and sales. Phase 1: Ideas An innovation process always starts with the search for and finding innovative potentials and the derivation of ideas, which are subsequently evaluated.
This can be: An unfulfilled customer requirement A problem with the customer A possible new market A new technical solution. There are essentially two different approaches: Targeted search : The search for potentials is based on the innovation strategy and the derived search fields. Different methods are used, eg creativity workshops, LEAD user workshops , ideas contests. Random Finding : One encounters randomly discovering impulses for potentials.
For example, one finds a new technology in searches. However, employees can also generate impetus via the company's suggestion or on the basis of customer feedback. Phase 2: Concept From Phase 1 comes a concrete and released idea with goals and expectations. This is followed by an intensive analysis phase in order to gather as much information as possible about the idea and its further processing: Market and customer requirements Market potential, e.
Market size, market attractiveness Chances, e. Differentiation possibilities for the competition Risks and feasibility, e. Technical feasibility, market entry barriers Framework conditions, e. Laws, standards, patents The most intensive and important analysis is that of the customer requirements, for example: What are the needs of customers? Are there any unfulfilled or unconscious customer needs? Which customer problems are there and should be resolved?
What is the importance of needs? On the basis of the analyzes, first concepts are developed with regard to the Solution Implementation Marketing. The solution first includes the requirements for the new product, the specification.
Furthermore, there are first solution concepts in the form of descriptions, sketches or models. For a successful and feasible implementation, first thoughts have to be gathered for an implementation concept. It covers procurement, production and logistics. Marketing is also very important. The best solution is not successful if it is not marketed well.
This includes the product strategy, which defines the positioning, the USP, target markets, possible sales channels, the pricing strategy, etc. This strategy is the basis for marketing and distribution throughout the product life cycle.
The business model Canvas by Alexander Osterwalder and Yves Pigneur is the perfect tool for conceptualization. In order to release the idea or concept for the next phase, a concept evaluation is necessary.
It analyzes the requirements for solution, implementation and marketing thoroughly. Particular attention is paid to the solution concept, which is best evaluated with future customers and users. The optimal approach is iterative, where initial raw concepts are evaluated and continuously developed in continuous feedback loops until a coherent, first-class concept is established.
Phase 3: Solution The aim of Phase 3 is to develop a ready-to-use solution that can be brought to the market. Phase 4: Market The last phase is about bringing the product to the potential customers. Process models Various process models are available for the management of the innovation phases. Conclusion: 4 phases of innovation Innovative processes after phases are indispensable.
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LEAD Innovation Blog
Innovation is commonly defined as the "carrying out of new combinations" that include "the introduction of new goods, However, many scholars and governmental organizations have given their own definition of the concept. Some common element in the different definitions is a focus on newness, improvement and spread. It is also often viewed as taking place through the provision of more-effective products , processes, services , technologies , art works  or business models that innovators make available to markets , governments and society. Innovation is related to, but not the same as, invention :  innovation is more apt to involve the practical implementation of an invention i. The opposite of innovation is exnovation. In economics, management science , and other fields of practice and analysis, innovation is generally considered [ by whom?
Personas are stereotypes of certain stakeholder groups. They help to empathize with otherwise abstract descriptions of e. We identified two main groups of people who visit www. Those who want to learn more about the book and those who already have it and want to work with some of our auxiliary offerings. The start screen helps to guide them through our website. Through observations and contextual interviews we analyzed the information processing of people interested in the book. Based on these user needs we structured the information and its quantity.
Degree Programme in Service Innovation and Design
Challenges of Service Innovation and Design Because services are largely intangible and process oriented such as hospital stay, cricket lesson, a football game or a sophisticated information technology consulting service , they are difficult to describe and communicate. Because services are delivered by employees to customers, they are variable. Rarely are two services are alike or experienced in the same way.
Personas represent the main target groups
Она в страхе повернулась, думая, что это Хейл. Однако в дверях появился Стратмор. Бледная, жуткая в тусклом свете мониторов фигура застыла, грудь шефа тяжело вздымалась. - Ком… мандер! - вскрикнула она от неожиданности. - Хейл в Третьем узле.
Сьюзан. По ее щеке скатилась слеза. - Что с тобой? - в голосе Стратмора слышалась мольба. Лужа крови под телом Хейла расползалась на ковре, напоминая пятно разлитой нефти. Стратмор смущенно посмотрел на труп, затем перевел взгляд на Сьюзан. Неужели она узнала.
После чего вошел в номер и включил свет. Немец не ожидал такого оборота. - Wasmachst… - Помолчите! - Беккер перешел на английский. - У вас в номере проститутка? - Он оглядел комнату. Роскошная обстановка, как в лучших отелях. Розы, шампанское, широченная кровать с балдахином. Росио нигде не .
Я видел схему. - Да мы уже пробовали, - задыхаясь, сказала Сьюзан, пытаясь хоть чем-то помочь шефу. - Он обесточен.
Сотрудникам лаборатории платили хорошие деньги, чтобы они охраняли компьютерные системы АНБ, и Чатрукьян давно понял, что от него требуются две вещи: высочайший профессионализм и подозрительность, граничащая с паранойей. Черт возьми! - снова мысленно выругался. - Никакая это не паранойя. Этот чертов компьютер бьется над чем-то уже восемнадцать часов. Конечно же, все дело в вирусе.
А потом решил отплатить ей той же монетой. Он начал подписывать свои записки Любовь без воска, Дэвид.
Алло. - Сьюзан, это Дэвид. Я тебя разбудил.
У них там прямо-таки дискотека! - пролопотал Бринкерхофф. Фонтейн смотрел в окно, пытаясь понять, что происходит. За несколько лет работы ТРАНСТЕКСТА ничего подобного не случалось. Перегрелся, подумал .
Новых сообщений не. Сьюзан прочитала их. Стратмор в отчаянии нажал на кнопку просмотра.
Испанские власти обещали придержать информацию - столько, сколько смогут. Мы узнали об этом лишь благодаря оперативности КОМИНТа. - Стратмор внимательно посмотрел не .
В вашем распоряжении двадцать тысяч сотрудников. С какой стати вы решили послать туда моего будущего мужа. - Мне был нужен человек, никак не связанный с государственной службой.
Из носа у него пошла кровь. Хейл упал на колени, не опуская рук. - Ах ты, мерзавка! - крикнул он, скорчившись от боли.