Ethics And Values In Social Work Banks Pdf Delete

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For decades, ethical issues have been seen as a problem throughout the social work profession, not just in the UK, but internationally. Consequently, the actual situation in Britain remains the same: practitioners work in difficult situations which frequently result in ethical dilemmas, yet the guidance fails to address the actual complexity of the situations in which practitioners find themselves. Social workers

Values And Ethics Questionnaire

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Empathy is a skill that is vital in social work for understanding the experience of service users in order to help them more effectively. This is particularly important for those service users whose experiences are very different from your own. Empathy is one of the basic building blocks that you will need to develop a professional social work identity.

Later in this learning guide you will consider service user perspectives, and values and ethics. How people respond to stress and distress depends on their previous experiences and the sense they have been able to make of them. Such misunderstanding can lead you, as the practitioner, to react unhelpfully, and to make things worse. You cannot assume that other people will see things the way you do, or respond in the way that you would, because your feelings and reactions are influenced by your particular life experiences.

How, then, can you go about trying to better understand the experiences and feelings of others? The answer is by developing empathy, something that is less straightforward than it sounds, and which we explore in some detail in this section. One definition of empathy comes from the work of the US writer on counselling and social work, Gerard Egan, who defines empathy as:. These quotes emphasise that the responsibility lies with the professional to make the effort to understand the other person.

However, doing so requires effort and imagination. Sometimes we find that the characters continue to live in our imaginations long after the book has been closed or the film or play ended. In so doing we identify with the characters we meet there and enter into their worlds.

Service users frequently tell us that skills of empathy and understanding are relevant in all social workers, including the following:. It is clear that service users are very quick to sense when practitioners are attempting to understand but are struggling to empathise.

Here is a comment from Kate, a service user at a family centre in Northamptonshire, which illustrates the point very well:. There are a number of reasons why on occasions it may be difficult to demonstrate empathy towards service users.

The most obvious is where there is some characteristic the practitioner finds difficult to tolerate. Clearly it is important for social workers, as for all members of the helping professions, to ensure that personal likes or dislikes do not influence the provision of services.

While this example seems straightforward enough, other instances can be trickier, when strongly held beliefs may clash. For example, it might be difficult for a social worker who is strongly committed to anti-racist practice to show empathy towards a service user who is making racist remarks or refusing to accept services from a black or minority ethnic service provider. Another and rather different circumstance might be where the experiences described by the service user are beyond the comprehension of the social worker, and trying to understand them is painful for the social worker.

Hedi Argent has described the experiences of a girl who, as a child refugee, saw one of her companions eaten by a wild animal during a border crossing. I left Sudan at night when I was 10 years old. My brother and I walked to Ethiopia. There were many of us walking. I was carrying bread, water and a kind of blanket.

I ate every other day. I also had a knife to kill wolves. We walked for two weeks. Then we stayed in Ethiopia for a month before coming to England on an aeroplane. I wanted to go to school. Although Argent did this work with refugees in the s, sadly children and young people today continue to be able to give us accounts of their extraordinary experiences in fleeing their homes to find safety. Traumatic incidents do happen in times of war and conflict, and yet few practitioners will have any idea what such an experience is like.

So what should you do? Moreover, the service user would be only too aware of this and may find it hard to believe the social worker about other matters.

Some social workers might be inclined to disbelieve or minimise the account as too fantastic to be true; but not being taken seriously in this way is likely to damage the service user further. A social worker who feels uncertain or incredulous about such an account should seek advice from organisations that have specialised knowledge in the relevant area, such as the Refugee Council, Refugee Action or a local refugee community organisation.

If you would like to learn more about the experiences of child refugees, visit the website of The Refugee Council [ Tip: hold Ctrl and click a link to open it in a new tab. Hide tip ]. The quality of empathy is an essential ingredient in social work practice, however it is not something exclusive to social work; as we have seen, empathy is a human quality that is familiar to us in our everyday lives.

Like other such qualities, it can be developed through practice and through thinking about that practice. It helps us to enter into the experiences of other people and thereby understand them better. Few people find it straightforward to ask for help in their personal lives. They may feel that they should be able to stand on their own two feet and that their need for help shows a failure to do so. There may also be a worry about how professionals will respond to their request for help.

Will they be sympathetic and understanding? Or will they be rude, dismissive, belittling? Will there be a benefit or will it make things worse? If the involvement of the social worker is being imposed, then these questions will be sharper, and the service user may well view the social worker with ambivalence or even hostility.

As a service user, perhaps you have felt unsure of what to expect from other professionals. If the service you have received has in some way been unsatisfactory, perhaps you have not known to whom you might complain.

Think of two occasions when you have been a service user and have had to ask for help. Think of one occasion when your request was dealt with in a helpful way, and another when you found the response to be unhelpful.

These experiences could have been with the NHS, an educational institution, public transport, and so on. Write down what was helpful in the first instance and what was unhelpful on the second occasion. How important was the way in which you were treated? What lessons can you draw for your practice from your own experience of being a service user? You may have felt that the way in which people in official positions responded to a request was significant, and it may have been as important as the outcome, whether or not you got what you wanted.

Users in all client groups value, it seems, similar characteristics in their social workers. In his review of client perspective studies, Martin Davies draws out eight lessons for social workers and their agencies:. Service users above all else value relationships they have with social workers which are based on warmth, empathy, reliability and respect Beresford, This is the opposite of formulaic and bureaucratic contact.

Beresford identifies the following four qualities:. It offers practical as well as emotional support. Listening and not judging. Service users saw the quality and skill of being able to listen as the basis for much else that service users value. Beresford suggests that sometimes this means rediscovering the community orientated side of social work, which fosters empowerment, discourages discrimination and can mean social workers taking the side of service users even when that conflicts with their employers and other state agencies.

Traditionally social work has emphasised that it should treat service users with respect, valuing them as unique persons and accepting them with all their failings. It has often failed to live up to these high ideals, but there is no contradiction between what service users want and the values that social work professes.

In recent years some service user groups have wanted to become far more involved in having some say in the services they receive. People with disabilities, users of mental health services, older people, carers and children in the care of local authorities are just a few of the examples of such groups.

For example, in their service user case study on palliative care in , Beresford and colleagues found that service users valued being actively involved as equal partners in co-producing and having a say about services, rather than adhering to a traditional model where service users were expected to be passive, dependent, grateful and well behaved. Beresford et al. Service users are looking for social workers and social services which:. This requires a major shift, not just from social workers, but from their agencies and from many other services too, not least because social workers have pressing statutory responsibilities and limited time.

The need for education, training, child care and employment highlights the fact that many service users are disadvantaged in several ways. Croft and Beresford point to the connections between social disadvantage and personal distress and to the need for policies, agencies and workers to tackle both.

These issues are relevant to the next section, where social work values are considered. You have already started to think about two significant areas of values: the importance of being aware of individual biography and recognising ascribed identities and the potentially damaging impact that they can have.

In this section you will consider a specific area of values: the relationship between personal and professional social work values and ethical practice. Values refer literally to the choices and actions that you think are important. Values provide you with some personal guidance in the way you understand any situation and affect the way you respond.

For this reason, understanding what you value becomes an important element in exploring the way you work with people. It is also used to talk about ethical dilemmas — i. Each of the regulatory bodies for each of the four nations of the UK makes clear the centrality of professional values in social work practice, and all social workers are expected to practice in accordance with these and the law.

The various bodies make broad statements, but how they are interpreted in practice will vary. A good understanding of how social inequalities are produced and reproduced within social worker and service user relationships is central to being a competent social worker. This is why you need to identify your own values, learn what values you are expected to work to as a social worker, and decide how you situate yourself in relation to the ethical issues you will face in practice. Think about where your values come from.

List the different influences that you think have had an impact on your values. In the process of growing up, most people develop a system of values which are influenced by their environments in the widest sense this includes family, school, community, cultural and wider social environments , by their experiences and by their reflections on both. Through such influences we acquire some idea of what matters most to us — of what we value — and develop a system of personal values, which we eventually bring into our social work.

Some of those values may be widely shared within society and some might be held by certain groups within the population.

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Anyone can learn for free on OpenLearn, but signing-up will give you access to your personal learning profile and record of achievements that you earn while you study. Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available. Empathy is a skill that is vital in social work for understanding the experience of service users in order to help them more effectively.

PDF | This article discusses professional ethics in social work, exploring key Sarah Banks is Professor in the School of Applied Social Sciences at Durham values for social work was articulated and promoted, based on respect for the dignity Promotion of social justice: The obligation to remove damaging inequalities.

Practising values in social work

Anguish can follow when a social worker's ethics conflict with the demands of the workplace. Its implications run deep. For Natalie, things changed when the agency where she'd been serving adults in their homes was sold to a large hospital system. Faced with pressure to increase the number of daily visits, she was constantly experiencing ethical dilemmas regarding which of her clients' often multiple needs to try to meet and which to leave unaddressed.

The EC is responsible for developing the Ethics Standards for the profession which apply to occupational therapy personnel at all levels and in all professional and societal roles. Sciences Center Institute for Ethics and the form is not used in a proprietary or for-profit manner. Maintaining a code of professional ethics in the anti-fraud profession is not only critical for your practice, but also for self-preservation.

An introduction to social work

Pashan DeShields Introduction. In social work, ethical principles have been important in several key respects, with regard to the nature of its mission; the relationships that social workers have with clients, colleagues, and members of the broader society; the methods of intervention that social workers use in their work. An ethical dilemma is a choice between two actions based on conflicting professional values; both may be morally correct and professionally grounded.

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This paper examines the ethical implications of recent changes in social work, particularly in relation to the conception of social workers as professionals guided by a code of ethics. These changes include the fragmentation of the occupation, the increasing proceduralization of the work and the growing focus on consumer rights and user participation. Some people have argued that codes of ethics are becoming increasingly irrelevant in this climate, in that they assume a unified occupational group and are based upon professionals' definition of values without consultation with service users. On the other hand, it has also been maintained that it is ever more important to retain and strengthen codes of ethics in order to maintain professional identity and to defend the work of the profession from outside attack. This paper explores the relevance of a code of professional ethics for social work, focusing particularly on the British Association of Social Workers' code, in the context of the changing organization and practice of the work.

ethical dilemma in social work pdf

More recently, social workers have developed comprehensive ethical standards to guide practitioners and decision-making frameworks that are useful when practitioners face difficult ethical dilemmas.

Возможно, это хорошо продуманный ход. Сьюзан попыталась осознать то, что ей сообщил коммандер. Она сомневалась, что Танкадо мог передать ключ какому-то человеку, который не приходился ему близким другом, и вспомнила, что в Штатах у него практически не было друзей. - Северная Дакота, - вслух произнесла она, пытаясь своим умом криптографа проникнуть в скрытый смысл этого имени.

Контакты соединялись в определенной последовательности, которую компьютер затем расшифровывал и переводил на нормальный английский. Киллер щелкнул миниатюрным тумблером, и очки превратились в дисплей. Опустив руки, он незаметными быстрыми движениями соединял кончики пальцев. Перед его глазами появилось сообщение, которое он должен был отправить.

А не альфа-группы. Ключ к шифру-убийце - это число. - Но, сэр, тут висячие строки.

Убедившись еще раз, что Сьюзан и Стратмор продолжают разговаривать, Хейл начал импровизировать. Введя несколько модифицированных команд на языке Паскаль, он нажал команду ВОЗВРАТ. Окно местоположения Следопыта откликнулось именно так, как он рассчитывал. ОТОЗВАТЬ СЛЕДОПЫТА.

 - В тот момент, когда обнаружится его счет, маяк самоуничтожится. Танкадо даже не узнает, что мы побывали у него в гостях. - Спасибо, - устало кивнул коммандер.

 Я возьму это на себя, - улыбнулась она, вставая.  - Буду у своего терминала.

 В чем дело? - Беккер не рассчитывал, что все это займет так много времени, и теперь опаздывал на свой обычный субботний теннисный матч. Часовой пожал плечами. - С вами хочет поговорить начальник шифровалки. Она сейчас будет. - Она? - Беккер рассмеялся.

Я зарабатываю гораздо больше, чем в состоянии потратить, - думала она, - поэтому будет вполне естественным, если я буду платить. Но если не считать его изрядно устаревших представлений о рыцарстве, Дэвид, по мнению Сьюзан, вполне соответствовал образцу идеального мужчины. Внимательный и заботливый, умный, с прекрасным чувством юмора и, самое главное, искренне интересующийся тем, что она делает. Чем бы они ни занимались - посещали Смитсоновский институт, совершали велосипедную прогулку или готовили спагетти у нее на кухне, - Дэвид всегда вникал во все детали. Сьюзан отвечала на те вопросы, на которые могла ответить, и постепенно у Дэвида сложилось общее представление об Агентстве национальной безопасности - за исключением, разумеется, секретных сторон деятельности этого учреждения.

Вот это чистая правда, - подумал Джабба. - Послушай, Мидж, к Стратмору я не отношусь ни плохо ни хорошо. Ну, понимаешь, он криптограф. Они все, как один, - эгоцентристы и маньяки. Если им что нужно, то обязательно еще вчера.

Его любимым развлечением было подключаться к ее компьютеру, якобы для того, чтобы проверить совместимость оборудования. Сьюзан это выводило из себя, однако она была слишком самолюбива, чтобы пожаловаться на него Стратмору. Проще было его игнорировать. Хейл подошел к буфету, с грохотом открыл решетчатую дверцу, достал из холодильника пластиковую упаковку тофу, соевого творога, и сунул в рот несколько кусочков белой студенистой массы.

По спине Сьюзан пробежал холодок.